Below you will find a series of frequently asked questions if your question is not on here then please let us know and we will make sure we add it.
Frequently Asked Questions
What is Aura Surfaces?
Aura Surfaces is a premier supplier of luxury surface coverings, offering a wide range of high-quality materials for both residential and commercial projects.
What types of products do you offer?
We offer tiles, engineered oak flooring, marble surfaces, handmade concrete tiles, decorative wall panels, luxury carpets, and micro cement finishes.
Where are your products sourced from?
Our products are sourced from top manufacturers across Europe, including Italy, Spain, and Portugal.
Do you offer sustainable products?
Yes, we prioritize sustainability and offer eco-friendly options like our Italian Parquet, made from sustainably sourced wood.
Can I see the products in person?
Absolutely! We have a boutique showroom in Sussex where you can view our full range of products.
Do you provide samples?
Yes, we offer samples of our products to help you make an informed decision.
How can I book a consultation?
You can book a consultation through our website’s consultation form, by email, or by calling us directly.
What is digital rendering?
Digital rendering is a service we offer to create realistic 3D visualizations of your space with the chosen materials.
How can digital rendering help me?
It allows you to see how different materials will look in your space before making a purchase, ensuring a cohesive design.
Do you work with interior designers?
Yes, we collaborate closely with interior designers to provide them with the best materials for their projects.
Can you assist with commercial projects?
Yes, we have extensive experience in supplying materials for commercial projects, including hotels and spas.
What is the lead time for orders?
Lead times vary depending on the product and quantity, but we strive to fulfill orders promptly.
Do you offer installation services?
While we don’t provide direct installation services, we can recommend trusted professionals.
What are your payment options?
We accept major credit cards, bank transfers, and other secure payment methods.
Is there a minimum order quantity?
Minimum order quantities depend on the specific product and project requirements.
Can I order custom-made surfaces?
Yes, we offer bespoke options for many of our products, including custom marble and concrete pieces.
What is Venetian plastering?
Venetian plastering is a decorative plaster finish known for its smooth texture and luxurious appearance.
Do you offer luxury carpets?
Yes, we provide a selection of high-quality luxury carpets in various textures and colors.
What is micro cement?
Micro cement is a modern, versatile material used for seamless flooring and wall finishes.
Can I use your products outdoors?
Yes, we have products suitable for exterior use, including tiles and cladding materials.
Do you offer products for swimming pools?
Yes, we offer a range of mosaics and large format tiles ideal for swimming pools and spas.
How can I get a quote?
You can request a quote by contacting us through our website, email, or phone.
What is your return policy?
Returns are accepted under certain conditions; please refer to our return policy for more details.
Do you have a catalogue?
Yes, our catalogue is available online and can also be viewed in our showroom.
What is the difference between engineered and solid wood flooring?
Engineered wood flooring is more stable and versatile, suitable for various environments compared to solid wood.
Are your products suitable for underfloor heating?
Yes, many of our products, including tiles and engineered wood, are compatible with underfloor heating systems.
Can I schedule a visit outside of regular business hours?
Yes, we offer flexible scheduling options to accommodate our clients’ needs. Please contact us to arrange a suitable time.
What is the lifespan of your products?
With proper maintenance, our products are designed to last for many years, offering durability and timeless beauty.
Are samples available for all products?
We offer samples for most of our products, allowing you to experience the quality and finish before making a decision.
Do you provide warranties on your products?
Yes, our products come with warranties that vary based on the specific item and manufacturer. Please ask for details.
Can I use micro cement in high-traffic areas?
Yes, micro cement is highly durable and suitable for high-traffic areas, offering a seamless and stylish finish.
What types of luxury carpets do you offer?
We provide a variety of luxury carpets, including wool, silk blends, and other high-quality materials in various styles and colors.
How are your marble surfaces and objects crafted?
Our marble surfaces and objects are handcrafted by skilled artisans, ensuring each piece is unique and of the highest quality.
Can I use large format tiles for both walls and floors?
Yes, large format tiles are versatile and can be used for both walls and floors, providing a modern and cohesive look.
Do you offer any products for sustainable building projects?
Yes, we offer a range of sustainable products, including eco-friendly tiles and responsibly sourced wood flooring.
What is your process for handling large commercial orders?
For large commercial orders, we offer tailored solutions, including project management support and bulk pricing.
Can you provide references or case studies?
Yes, we can provide references and case studies from past projects to demonstrate our expertise and the quality of our work.
What are the benefits of choosing Aura Surfaces?
We offer a curated selection of high-quality, luxurious surfaces, expert consultation, and personalized service to ensure your project’s success.
Do you work with international clients?
Yes, we work with international clients and can coordinate shipping and logistics for projects outside the UK.
What sets your engineered oak flooring apart?
Our engineered oak flooring is known for its durability, sustainability, and variety of finishes, making it a premium choice for any space.
Can you assist with the design and planning of a project?
Yes, our team offers design consultation and planning services to help you achieve the best results for your project.
How can I keep updated with new products and offers?
You can subscribe to our newsletter or follow us on social media to stay updated with the latest products, offers, and events.
Do you provide free samples?
We offer free samples for many of our products, allowing you to evaluate the quality and suitability for your project.
What is the best way to contact you for inquiries?
You can contact us via email, phone, or through our website’s contact form for any inquiries or assistance.
How do I care for and maintain marble surfaces?
Marble surfaces require regular cleaning and sealing to maintain their appearance and durability. We provide specific care instructions for each type of marble.
Do you offer products for both residential and commercial projects?
Yes, we provide surface solutions for both residential and commercial projects, catering to a wide range of design needs.
Can you help with the selection of surface materials?
Our expert team can guide you through the selection process, ensuring the best materials are chosen for your project.
Do you offer luxury design solutions?
Yes, we specialize in luxury design solutions, providing high-end materials and expert consultation to create sophisticated interiors.
Are your products customizable?
Many of our products are customizable, allowing you to create unique designs tailored to your specific preferences.
What is the process for placing an order?
Orders can be placed online, by phone, or in our showroom. We provide detailed guidance throughout the process to ensure your satisfaction.
Can you assist with budgeting for a project?
Yes, we can help you budget for your project, providing cost estimates and recommendations to stay within your financial goals.
What are the advantages of using porcelain surfaces?
Porcelain surfaces are durable, low-maintenance, and available in a wide range of styles, making them ideal for various applications.
Do you offer financing options?
We can discuss financing options to help you manage the cost of your project effectively. Please inquire for more details.
How can I ensure the best results from my chosen materials?
Our team provides expert advice on material selection and installation to ensure the best results for your project.
What makes your decorative wall panels unique?
Our decorative wall panels offer a range of textures, colors, and finishes, providing a distinctive look that enhances any space.
Do you offer consultations for specific project needs?
Yes, we offer consultations to discuss your specific project needs and provide tailored solutions.
What is your return and exchange policy?
Our return and exchange policy allows for returns under certain conditions. Please contact us for detailed information.
Can you provide references from previous clients?
Yes, we can provide references and testimonials from previous clients to demonstrate our quality and service.
Do you offer training on maintaining the surfaces?
We provide guidance and resources to help you maintain your surfaces, ensuring they remain beautiful and functional for years.
What is the durability of your engineered wood flooring?
Our engineered wood flooring is highly durable and suitable for both residential and commercial applications, offering a long-lasting solution.
How do I schedule a visit to your showroom?
You can schedule a visit by contacting us through our website, email, or phone. We look forward to welcoming you.