Frequently Asked Questions
This page outlines how Aura Surfaces operates, how private appointments work, and what to expect when engaging with us on considered residential and architectural projects.
The information below is intended to provide clarity and set expectations before requesting access.
Frequently Asked Questions
What is Aura Surfaces?
Aura Surfaces operates as a private surface design house for considered residential and architectural projects where material decisions carry long-term consequence.
Do you operate as a traditional showroom?
No. Visits are hosted and appointment-led to ensure materials are presented in context and with relevance, rather than as a browsing environment.
How do private appointments work?
Requests are submitted via our Private Appointments page. We review project details to ensure suitability, then contact you directly if your request progresses.
Do you offer consultations?
We do not offer consultations in the traditional sense. Engagement begins with a hosted appointment focused on project context and material suitability.
Who do you typically work with?
We work with private homeowners, architects, and interior designers delivering considered, high-value projects where decisions are deliberate and standards are high.
Can I visit to browse materials?
No. Materials are presented selectively during hosted appointments to avoid excess choice and keep decision-making clear.
Do you provide samples?
Samples are available where appropriate. We recommend selecting samples after an initial review so they remain relevant to your project and specifications.
Do you provide prices online or over the phone?
Pricing is discussed once scope, suitability, and specification are understood. This ensures accuracy and avoids misalignment at an early stage.
What types of surfaces do you work with?
We work across premium surface categories including porcelain, stone, wood flooring, decorative wall finishes, and specialist interior and exterior applications, depending on project requirements.
Where are your materials sourced from?
We work with a curated network of manufacturers and specialists, primarily across Europe, selected for quality, consistency, and performance.
Do you offer sustainable options?
Sustainability is considered alongside performance and longevity. Where appropriate, we can specify materials and manufacturers aligned with responsible sourcing and durable outcomes.
Do you work with architects and interior designers?
Yes. We support architect-led and design-led projects where material selection requires technical clarity, restraint, and alignment with the overall concept.
Do you supply materials only, or can you support the wider project?
Our primary role is guiding material decisions and ensuring suitability. Wider involvement is discussed on a project-by-project basis.
How early in a project should we engage?
Ideally before materials are finalised. Early engagement helps identify suitability, constraints, and technical requirements before decisions become costly or irreversible.
Do you work on commercial or hospitality projects?
We work on select commercial and hospitality projects where design intent, performance requirements, and quality standards align with our approach.
Do you offer digital rendering or visualisation?
Where it adds value, we can discuss visualisation to support decision-making and confirm how materials work together in the context of the space.
Are your materials suitable for underfloor heating?
Many materials are suitable for underfloor heating, subject to correct specification and installation. Suitability is confirmed during project review.
Can you help with technically demanding areas like wet rooms, spas, and exteriors?
Yes. We regularly advise on performance-led areas where waterproofing, slip resistance, movement, and installation detail are critical.
What are typical lead times?
Lead times vary by material, finish, and specification. We confirm availability once the relevant materials are defined for your project.
Do you offer installation?
Installation requirements are discussed based on project scope. Where needed, we can coordinate with trusted specialists aligned with the standard required.
Can appointments be arranged outside standard hours?
Where appropriate, we can arrange appointments to suit project schedules. This is discussed after an initial review of your request.
Where are you based?
Aura Surfaces operates from West Sussex by private appointment. Location and visit details are shared following confirmation.
How do I request a private appointment?
Submit a request through our Private Appointments page with project details. If your request progresses, a member of our team will contact you directly.